Frequently Asked Questions
How young can students start learning the piano?
School age is recommended (5-6 years old), but it depends on the child and their learning capacity. Feel free to contact Rebecca to discuss your child’s individual learning needs.
Do I need to have a piano at home?
No you don’t need a piano. However, you will need a basic keyboard with at least 61 keys to practice on. As you progress, it is important to have an instrument with weighted keys.
Do I need to buy music books?
Yes. Rebecca prefers the Alfred’s Basic Piano Library Lesson books. During your first lesson, she will discuss with you the books that you will need to purchase.
What do I need to bring to my lessons?
Your lesson book
A display folder
Can I learn piano as an adult?
Definitely! You are never to old to start learning piano.
Can I change my lesson time?
Lessons are held at the same time each week, but if something comes up then please contact Rebecca to arrange an alternative time.
How do I reserve my lesson time for next term?
Invoices for the next term will be emailed to you 4 weeks before the end of the current term. Payment will be due in Week 9 of the current term. Once the invoice has been paid, your spot is reserved. If you encounter any difficulties in meeting the payment deadline, please contact Rebecca to discuss arrangements.
Please note: failure to pay or communicate by the invoice due date may result in forfeiture of your lesson time.
How do I pay fees?
For current students:
An invoice will be emailed to you 4 weeks before the end of the current term. Fees can be paid using the following methods:
Online: Pay online by following the prompts in the invoice email. There is a 2.2% service fee for this payment method.
Automatic payment: You can request a credit card authorisation form. Your card details will be stored with Square for future payments. You will receive notification before your card is charged. Your card will be charged in Week 9 of the current term. There is a 2.2% service fee for this payment method.
Via phone: call Rebecca to pay your invoice and your credit/debit card transaction will be processed while you are on the phone. There is a 2.2% service fee for this payment method.
Pay in person with a credit/debit card: Visit the studio to pay in person. There is a 1.9% service fee for in-person card transactions.
Direct deposit: Account details are listed on the invoice. There is no fee for this service.
For new students:
A deposit of $40 (the cost of one 30 minute lesson) is required to hold your booking. The deposit can be paid using one of the payment methods listed above. Your booking will not be confirmed until the deposit has been received. The balance of the invoice must be paid in full before the first lesson.
What is the cancellation policy?
Cancellation prior to the first lesson: If a booking is cancelled within 5 days of the first scheduled lesson, the cost of the first lesson will be withheld. The remaining balance of fees paid will be refunded.
Cancellation during the term: If a booking is cancelled during the term, the unused portion of the fees paid will be refunded. However, if the booking is cancelled within 24 hours of the next scheduled lesson, the cost of that lesson will be withheld from the refund.
What if I have to miss a lesson?
A minimum of 2 hours notice is required to qualify for a make-up lesson. Please contact Rebecca as soon as possible to notify her that the student will be absent. Every effort will be made to arrange a make-up lesson during the current term.
If Rebecca needs to cancel a lesson, she will contact you to make alternative arrangements.
How to book a make-up lesson:
Make-up lesson availability is posted on both the Lesson Times and Facebook pages, and is updated as changes occur. To book a make-up lessons, please check the schedule to see what is available and then contact Rebecca to book.
Do I have to do exams?
No.
If you are keenly interested in pursuing formal examinations, Rebecca is available for AMEB and HSC examination preparation.